Privacy policy

Last Updated: December 20, 2025

AIO CRM (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and related services.

1. INTRODUCTION

This Privacy Policy applies to the AIO CRM platform operated by IPro Web (“Company”), accessible at our designated domain. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account on our platform
Express interest in obtaining information about us or our products and services
Participate in activities on the platform
Contact us for support or inquiries

The personal information we collect may include:

Identity Data: Full name, username, job title, company name
Contact Data: Email address, telephone numbers, business address
Account Data: Username, password, account preferences
Profile Data: Your interests, preferences, feedback, and survey responses
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

2.2 Information from Third-Party Services

When you authorize our platform to connect with third-party services, we may collect information from these services:

Service	Data Collected	Purpose
Google Analytics (GA4)	Website traffic metrics, user behavior data, conversion events	Performance reporting and analysis
Google Search Console	Search performance data, click-through rates, impressions, keyword positions	SEO analysis and reporting
Google Ads	Campaign performance metrics, ad spend, conversions, click data	Advertising performance analysis

2.3 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Log information (access times, pages viewed, IP address, referring URL)
Location information (country, city based on IP address)
Information collected through cookies, pixel tags, and similar technologies

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

3.1 Service Provision

To create and manage your account
To provide, operate, and maintain our platform
To process transactions and send related information
To generate reports and analytics for your business
To enable integration with third-party services you authorize

3.2 Communication

To send administrative information, such as updates, security alerts, and support messages
To respond to your comments, questions, and requests
To provide customer service and support
To send promotional communications (with your consent)

3.3 Improvement and Analysis

To understand how users interact with our platform
To improve our platform, products, and services
To develop new products, services, features, and functionality
To conduct research and analysis

3.4 Security and Compliance

To detect, prevent, and address technical issues
To protect against fraudulent, unauthorized, or illegal activity
To comply with legal obligations
To enforce our terms, conditions, and policies

4. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

Contract Performance: Processing necessary to perform our contract with you
Legitimate Interests: Processing necessary for our legitimate business interests
Consent: Where you have given us consent to process your data
Legal Obligation: Processing necessary to comply with legal obligations

5. DATA SHARING AND DISCLOSURE

5.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf:

Cloud hosting providers (for data storage)
Analytics providers (for platform improvement)
Payment processors (for subscription billing)
Customer support tools (for assistance)

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information where required by law, court order, or governmental authority.

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

Important: We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

As long as your account is active
As needed to provide you with our services
To comply with legal obligations (e.g., tax, accounting requirements)
To resolve disputes and enforce our agreements

When personal information is no longer required, we will securely delete or anonymize it.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption: Data transmitted to and from our platform is encrypted using TLS/SSL
Access Controls: Strict access controls limit who can access personal data
Secure Storage: Data is stored on secure servers with encryption at rest
Authentication: Multi-factor authentication options for account access
Regular Audits: Security practices are regularly reviewed and updated
OAuth 2.0: Secure token-based authentication for third-party integrations

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. YOUR PRIVACY RIGHTS

8.1 General Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request a copy of your data in a portable format
Objection: Object to processing of your personal data
Restriction: Request restriction of processing
Withdraw Consent: Withdraw consent at any time where processing is based on consent

8.2 European Users (GDPR)

If you are a resident of the European Economic Area, you have specific rights under the General Data Protection Regulation (GDPR). To exercise these rights, please contact us using the information provided below.

8.3 California Users (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect and track information about your activity on our platform:

Cookie Type	Purpose
Essential Cookies	Required for platform functionality (authentication, security)
Analytics Cookies	Help us understand how visitors interact with our platform
Preference Cookies	Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

10. THIRD-PARTY INTEGRATIONS

Our platform integrates with third-party services (Google Analytics, Google Search Console, Google Ads). When you connect these services:

You authorize us to access data from these services on your behalf
We use OAuth 2.0 for secure authentication
We only access data necessary for the features you use
You can revoke access at any time through our platform or the third-party service

Please review the privacy policies of these third-party services for information about their data practices.

11. CHILDREN’S PRIVACY

Our platform is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

12. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer data internationally, we implement appropriate safeguards, such as:

Standard Contractual Clauses approved by the European Commission
Ensuring recipients are in countries with adequate data protection laws
Obtaining your explicit consent where required

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the “Last Updated” date
Sending you an email notification (for significant changes)

Your continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy.

14. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

Company: TsoDen

Email: tsodem.project@gmail.com

Data Protection Inquiries: For GDPR-related requests, please email us with the subject line “Data Protection Request”

15. SUPERVISORY AUTHORITY

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

This Privacy Policy is effective as of December 20, 2025.